Regarding the noisy neighbours

Some months ago, we made a complaint about our noisy neighbours, Midland Heart apparenty don't think that this is much of a problem, as they haven't bothered sorting it out just yet.

Frequently, my partner & I are woken up in the night by our neighbours banging about & screaming. On a number of occasions, the male has been heard shouting at the woman who we have heard running through the flat & screaming/crying. They have a young child, which is rather concerning when this kind of behaviour is going on.

I have been threatened by the male who lives in the flat, and was told by Midland Heart that I should have called the police as it is nothing to do with them.

Well, Midland Heart rented them the flat, and have referred to their tenancy agreement, so why don't they do something about it, after all, we part own our property whereas the neighbours rent.

Thu, 10 March, 2011 11:02:56RE: noise nuisance
From: David Williams Add to Contacts
To: Katie Dexeter


--------------------------------------------------------------------------------

Hi Katie,



Just to advise that your neighbour has just
contacted me, and the visit has been re-arranged for Wednesday 16th March. I
will advise you of the outcome once the visit has been completed.



Regards,



David Williams

Neighbourhood
Services Officer

Wolverhampton Office

132 Compton Road

Wolverhampton WV3 9QB

Mob. 07775 702026






--------------------------------------------------------------------------------

From: Katie Dexeter [mailto:kdexeter@yahoo.co.uk]
Sent: 09 March
2011 08:29
To: David Williams
Cc: Simone Hoskins ; Katie Underhill ;
Vicki Brownhill
Subject: Re: noise nuisance -



Hi David,



we haven't heard anything from you & were wondering what had
happened as a result of your visit to number 3.



We have noticed
that they have started parking their car on the main road so as to appear out,
and on Thursday, Ben heard someone knocking ta the door, which wasn't answered
by the woman who lives at number 3 who was, in fact, in at the time.



Katie




--------------------------------------------------------------------------------

From: David Williams
To: Katie
Dexeter
Cc: Simone Hoskins ; Katie Underhill ; Vicki Brownhill
Sent: Mon, 21 February, 2011 16:58:29
Subject: RE: noise nuisance -
Hi Katie,



I have arranged
to visit Ben on Wednesday morning to collect the diary sheets, after which I
will proceed as per our policy and procedures.



Regards,



David Williams

Neighbourhood Services Officer

Wolverhampton Office

132 Compton Road

Wolverhampton WV3
9QB

Mob. 07775 702026






--------------------------------------------------------------------------------

From: Katie Dexeter [mailto:kdexeter@yahoo.co.uk]
Sent: 21 February
2011 11:51
To: David Williams
Cc: Simone Hoskins
Subject: Re: noise
nuisance -


Can someone tell me what is going to be done about these
vile people? I may only live in the property (my name, as Simone pointed out, is
not on the paperwork), but I still have a right to feel safe & secure in my
own home. Oh, and I'm sure I do have the right to have a decent nights sleep.



My job requires a high level of concentration, and their
inconsiderate behaviour is affecting my ability to function properly at work.
No, I am not exaggerating, today I feel absolutely terrible due to lack of sleep
which was caused by the residents of *** .




--------------------------------------------------------------------------------

From: Katie Dexeter
To: David Williams
Cc: Simone Hoskins ; benjamin jones ;
Catherine Dexeter
Sent: Mon, 21 February, 2011 7:50:36
Subject: Re: noise nuisance -

Yesterday evening, our
lovelyneighbours were at it again. We (my partner, Ben Jones, my mother &
myself) had gone to bed at 10.30pm. At 12am we were woken up by the man &
woman at *** playing with the child, whilst the child squealed & repeatedly
banged an object onto some kind of hard surface.



At 12.40am, I
had had enough, so I got out of bed, and went & knocked on the door. The man
came to the door, and I said to him 'would you mind shutting him up' (he had the
child in his arms. He replied 'He's a baby', I said 'he shouldn't even be up at
this time & this is not the first time he has kept us awake' to which he
repliped 'fuck off' and slammed the door.



As I was walking up
the stairs so I could return to bed, the woman from number 3 came out saying
'I'm really really sorry about the noise'.

'He shouldn't be awake at
this time & this happens all the time, he is always waking us up! we were in
bed!';



'How can you hear him if you're asleep?!'

'He
wakes us up he's so loud! You do nothing to shut him up!'

'What do you
want me to do? Leave him screaming in bed?'

'You do anyway!'


You get the drift. The parents accept no responsibility for the
child's behaviour, and merely say 'He's a baby'. He is not a baby, he is almost
3 years old, and should be asleep during the night!


The woman from
number 3 threatened to call the police (for me asking for them to shut up), at
which point, the man from 3 came running down the hallway - still holding the
child - ready to hit me. In fact, had the woman not put her hand up and shouted
'Sammy STOP!', I am quite sure he would have hit me.


I am feeling
unsafe and uncomfortable in my own home as a result of their behaviour, and all
I have done is want a good nights sleep without being woken up by these
inconsiderate people.



She assured me that she has an appointment
to see you, is this true?



Katie Dexeter




--------------------------------------------------------------------------------

From: David Williams
To:
"kdexeter@yahoo.co.uk"
Cc: Simone Hoskins
Sent: Thu, 17 February, 2011 9:36:02
Subject: Re: noise nuisance -

Good Morning Ms Dexeter,



Sincere apologies for not contacting you sooner. I have made
several attempts to contact the resident at ***but there has been no response to
my efforts. I will now be writing to her, but before I do, I would like to visit
you to collect the diary sheets and discuss the issues further. If you could
advise me of dates/times that are convenient for you and I will diarise a
mutually convenient appointment. I hope to see you soon.



Regards,



David Williams

Neighbourhood
Services Officer

Wolverhampton Office

132 Compton Road

Wolverhampton WV3 9QB

Mob. 07775 702026