This is a wee blog charting the awful service provided by Midland Heart. I feel very strongly about customer service, and when bad customer service is provided, it irks, but Midland Heart seem to surpass what is seen as 'bad' customer service. I'm not sure there is a word to describe what they do!
If you have anything to add, please feel free, this is not a personal attack on Midland Heart, merely a documentation of my experiences with the company.
I would be happy for Midland Heart to comment on the posts here, either via email or by using the comments form, however, I reserve the right to reproduce any correspondence here.
Katie Dexeter 21st February 2011
